Terms of service
Ownership – legal information
This website, www.la-siesta.es —hereinafter, the “Website”— is owned by TARRACO CONFORT UPHOLSTERY SL —hereinafter, “TARRACO”—, trading as La Siesta —hereinafter, “we”—, a company incorporated under Spanish law, with its registered office at Carretera Valls-Alió s/n, 43813 Alió, Tarragona, Spain, and tax identification number B55634463.
The company is registered in the Tarragona Commercial Register, Volume 2768, Folio 70, Sheet number T-45899, Entry 1.
You can contact us by writing to hola@la-siesta.es.
Purpose
The purpose of this Website is the online sale of La Siesta products to end consumers for domestic use.
If you are a professional or a business, you can contact us at hola@la-siesta.es.
Acceptance and validity
Access to and use of our Website, as well as its information, services and content, are subject to current law and these terms, policies and legal notices.
Before confirming an order, you should read the purchase terms and shipping and returns policies. The privacy policy explains personal data processing and the use of cookies; reading it or browsing the website does not in itself constitute consent to optional processing.
By using our Website, the User agrees to be bound by these terms and policies.
The illegality, invalidity or unenforceability of any provision of the Website’s terms and policies will not affect the validity or enforceability of the remaining provisions. Such provisions must be replaced or supplemented by others that comply with the law and reflect the purpose of the replaced provisions as closely as possible.
Changes
TARRACO, trading as La Siesta, reserves the right to change the Website’s terms and policies. Users should therefore review them regularly.
Changes to the Terms and Conditions will not apply retrospectively to transactions already completed, but only to future transactions.
In the event of significant changes, TARRACO will endeavour to inform Users so that they can familiarise themselves with and comply with the new applicable terms. Any subsequent access to or use of the Website following those changes will be regarded as acceptance of them.
Each purchase will be governed by the terms provided at the time it was made. Subsequent updates will not retrospectively reduce the rights relating to an already confirmed order.
Registration and access
You do not need to register to visit the Website. However, registration or identification as a guest user is required to place an order.
Only users of legal age residing in Spain, excluding the Canary Islands, Ceuta and Melilla, may place orders.
To complete registration or place an order, the User must provide true, up-to-date and accurate information, keep their account confidential and update their details when necessary.
Use of the website
The User agrees to comply with these Terms of Use and Sale.
Users are responsible for proper access to and use of the Website and its content in accordance with current law, good faith, public order and these terms.
Users must not use the Website’s content for unlawful purposes, in ways that harm the rights or interests of third parties, or in any manner that could damage, disable, overload or impair the Website, its content or services.
TARRACO, trading as La Siesta, reserves the right to exclude, without prior notice, Users who misuse the Website or breach these terms.
The User must inform TARRACO immediately if they discover that a third party has used their account without authorisation.
Exclusion of liability
We may temporarily suspend website functions for maintenance, security or improvements. This does not affect confirmed orders or exclude any liability imposed on us by law.
Links to third-party services are governed by their own terms. Our liability regarding those links and the operation of the store will be determined in accordance with applicable law.
Intellectual and industrial property
TARRACO, in its own right or as assignee, owns all intellectual and industrial property rights in the Website and its elements, including, without limitation, images, sound, audio, video, software, texts, trademarks, logos, colour combinations, structure and design.
Their reproduction, distribution, transformation, communication to the public or any other form of exploitation is prohibited without TARRACO’s prior express authorisation.
The User agrees to respect TARRACO’s intellectual and industrial property rights and not to remove, alter, circumvent or manipulate any protection device or security system installed on the Website.
Applicable law and jurisdiction
Spanish law applies, together with any mandatory consumer protection rules applicable to consumers. Disputes will be submitted to the courts with jurisdiction under the law.
For enquiries or complaints, write to hola@la-siesta.es. You can contact the competent consumer protection bodies and consult the European Commission’s dispute resolution resources.
Terms of sale
This Website only allows sales within Spain, excluding the Canary Islands, Ceuta and Melilla.
If you live outside this area and are interested in our products, you can contact us at hola@la-siesta.es.
Only adults with full legal capacity may purchase products through this Website.
Products and photographs
The terms of this store cover sales to consumers for domestic use. If you are a professional or wish to furnish a commercial or tourist property, contact hola@la-siesta.es to agree on the appropriate product, use and terms. This does not exclude any applicable legal liability.
The photographs show the products as faithfully as possible. Perceived colour or texture may vary depending on lighting and your screen; you can request fabric samples to help you choose. The specifications and dimensions stated on the product page form part of the purchase information and are not overridden by the illustrative nature of a photograph.
Purchase process
After selecting the desired products, the User will access the “Shopping cart”, where they can review the information relating to their purchase: selected products, quantity, price, shipping costs, applicable taxes and other relevant information.
To complete the order, the User must register, sign in or continue as a guest, enter the requested details and select an available payment method.
If you have questions during the purchase process, you can contact La Siesta Customer Service at hola@la-siesta.es.
Orders
The User’s confirmation of an order constitutes an offer to purchase the product.
The purchase will be considered concluded when TARRACO confirms the order by sending a confirmation email including the order information, payment receipt, applicable taxes, corresponding charges and delivery method.
If we cannot fulfil an order for a justified reason, we will inform you and refund any amount received without undue delay, without excluding your statutory rights.
Product price
Product prices are those displayed on the Website at any given time, always in euros and inclusive of VAT or applicable taxes.
TARRACO reserves the right to change prices published on the Website. If an obvious pricing error is detected, even after receiving the offer to purchase, TARRACO will inform the User so that they can decide whether to proceed with the order at the correct price or cancel it.
Any costs associated with the purchase, such as shipping charges, additional services or costs arising from the use of a particular payment method, will be shown during the purchase process and must be accepted by the User before completing the order.
Product, service and transport prices apply exclusively to mainland Spain and the Balearic Islands. Other destinations must be assessed and quoted in advance.
Payments
The User warrants to TARRACO that they have the necessary authorisations to use the selected payment method. TARRACO is not responsible for any unauthorised, fraudulent or unlawful use of the payment method used by the User.
Payments declined in whole or in part will result in automatic cancellation of the order.
If a payment issue arises, we will contact you to clarify it and agree on the appropriate solution, respecting both parties’ rights. New deliveries and any additional costs will be governed by the shipping terms set out below.
The available payment methods are those shown at checkout. The selected provider explains the terms of its service and, for financing, the payment schedule, instalments, total cost and approval before you enter into the agreement.
Invoice
If the User wishes to receive an invoice, they must request one by emailing hola@la-siesta.es and providing the necessary tax details.
Discounts and vouchers
Offers, promotional codes, discount coupons and vouchers are valid only during the stated validity period and in accordance with their specific terms of use.
Discounts are not refundable, transferable or combinable unless expressly stated otherwise.
Vouchers must be used in a single order. If the order total is less than the voucher value, the right to the difference will be forfeited. If the order total is greater, the User must pay the difference.
Product availability
Products are subject to availability.
TARRACO will make every effort to indicate product availability correctly on the Website. However, temporary discrepancies may occur between actual availability and that shown online.
If the purchased product is unavailable or there is an issue with it, TARRACO will inform the User so that they can decide whether to proceed with the transaction, change the order or cancel it.
Shipping policy
We deliver to mainland Spain and the Balearic Islands, with free delivery inside your home through the usual access route. We do not offer standard delivery to the Canary Islands, Ceuta, Melilla or PO boxes.
Manufacturing and delivery times
For sofas and mattresses, the general timeframe is 10–20 working days from order confirmation: approximately 5 working days for manufacturing and a further 5 to 15 working days for transport, depending on the destination.
These are estimated times. If the product page or order confirmation specifies a particular timeframe, that will be the reference for your purchase. Working days exclude weekends and public holidays.
During campaigns such as Black Friday or Christmas, manufacturing or transport delays may occur. If they affect your order, we will inform you of the revised expected timeframe. We will not change the terms of a completed purchase without respecting your rights.
What free delivery includes
We bring the order inside your home and check the products without unpacking them. Free delivery does not include unpacking, assembly or removal of an old sofa.
Before buying, check the dimensions of the product and its boxes, as well as doors, stairs and the lift. Let us know about narrow access, parking restrictions or other difficulties so that we can coordinate delivery.
Any special equipment that may be needed, such as a crane, is not part of standard delivery. Any cost or alternative will be explained and agreed with you before booking it; no charge will be added without your acceptance.
Optional assembly and removal
- Professional assembly: checking the products, assembling the new sofa —up to one hour— and removing and recycling the packaging.
- Removal and recycling: removal of your old sofa when the new one is delivered. It must be dismantled and ready to be taken out through the home’s usual access route.
You can select these services on the sofa’s product page or in the cart. Their price is shown before you confirm the purchase.
How we arrange delivery
The transport company will contact you to arrange delivery. Provide a correct telephone number and address, and let us know if you will not be home on the agreed date.
If delivery cannot be completed because of absence or another circumstance attributable to the customer, we will arrange a new date. Any additional costs must be justified, disclosed and accepted before the new delivery.
If the order remains undelivered, we will contact you before deciding on a solution. Storage does not automatically result in the loss of amounts paid or your statutory rights.
Delays and cancellation
If you do not receive your order within the agreed timeframe, write to hola@la-siesta.es. Where no other timeframe has been agreed, the general statutory limit of 30 calendar days from conclusion of the contract will apply.
If we fail to deliver, you may require us to do so within an appropriate additional period and terminate the purchase if that deadline is also missed. You may terminate it immediately if we refuse to deliver the product or if the delivery date was essential and had been agreed before purchase. We will refund the corresponding amounts without undue delay.
Damage during transport
If you notice damage when receiving your order, report it to the carrier where possible and contact us. Photographs and the order number will help us resolve the issue. Not reporting it at that moment does not remove the statutory warranty or any applicable rights.
Transport arranged by La Siesta is our responsibility until you or the person you have designated receives the product.
Returns
Sofas and mattresses come with a 30-day commercial trial, with free collection and a full refund of the product and its associated services, including assembly and removal already carried out. See the scope of the trial and the statutory right of withdrawal in the returns policy.
Returns policy and right of withdrawal
You can try your La Siesta sofa or mattress at home for 30 calendar days from delivery. If it is not right for you, write to us within that period: we will arrange free collection and refund the product and the services associated with that purchase in full.
The 30-day trial
This commercial guarantee is offered for sofas and mattresses and allows one trial per customer and product type. It does not apply to covers. For a commercial exchange to another model, the 30 days run from delivery of the first product.
The product must be kept in good condition. Normal testing to decide whether to keep it is permitted; the commercial terms do not cover damage caused by misuse, breakage, stains or other deterioration unrelated to that trial.
These commercial terms do not limit the statutory right of withdrawal or the statutory warranty. Having used a previous trial, buying covers or making an exchange does not remove the statutory rights applicable to the new purchase.
Your statutory right of withdrawal
When shopping online as a consumer, you generally have 14 calendar days from receipt of the product to withdraw without giving a reason. If an order is delivered in several parts, the period runs from receipt of the last part. For services, it runs from conclusion of the contract.
Statutory exceptions will apply only where their requirements are met and they have been disclosed before purchase, for example for a product genuinely made to your specifications or clearly personalised. Choosing a catalogue finish or manufacturing to order will not, in themselves, be treated as an automatic exclusion.
The exclusion of covers from our commercial trial does not exclude their statutory right of withdrawal. Nor will a product be considered non-returnable on generic hygiene grounds: that exception requires the applicable legal conditions to be met.
How to request a return
Write to hola@la-siesta.es stating that you wish to return the product and, if available, your order number. An unambiguous communication sent within the deadline is sufficient; you do not have to use a specific form.
We may ask for photographs and order information to arrange collection and check the product’s condition. The absence of those photographs does not invalidate a notice of withdrawal submitted on time.
Collection and preparation
We arrange collection at no cost in mainland Spain and the Balearic Islands. The transport company will contact you to schedule it. Please help by providing access and preparing the product for transport.
You do not have to keep the original packaging. If you no longer have it, protect the product with suitable packaging. If you did not purchase sofa assembly, it must be dismantled for collection.
We will check the product’s condition. Under the statutory right of withdrawal, you may only be liable for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning, in the cases provided by law.
What we refund and when
We refund the full amount paid for the returned product and the services associated with its purchase, including assembly and removal even if they have already been carried out. If you return only part of an order, the refund will cover that part and the services linked to it.
We will process the refund without undue delay and no later than 14 calendar days after your return notification. Arranging our collection does not extend the statutory refund deadline.
We will use the same payment method as for the purchase unless you expressly agree otherwise, always at no cost to you. The time taken by your bank or provider to show the credit may vary.
If you paid using financing
We will arrange the refund or cancellation of the corresponding amount with the provider. When the statutory right of withdrawal is exercised for a purchase financed through a linked credit agreement, the effects provided by law will apply, including termination without penalty where applicable.
If the return is made within the extended 30-day commercial trial, we will also coordinate the refund with the provider. Instalments already collected and financing adjustments will be handled according to the transaction and the provider’s terms, without reducing the amount La Siesta must refund for the product and its services.
Optional withdrawal form
You can copy this text and send it to hola@la-siesta.es or to TARRACO CONFORT UPHOLSTERY SL, Carretera Valls-Alió s/n, 43813 Alió, Tarragona, Spain:
- I hereby give notice that I withdraw from the purchase of the following product: …
- Order number, if known: …
- Order date and date of receipt: …
- Consumer’s name and address: …
- Date of notification: …
- Signature, only if submitted on paper: …
If the product has a defect or lacks conformity, you can claim under the statutory warranty even after the trial period has ended. See the statutory warranty information set out below.
Product warranty
New products sold to consumers have a three-year statutory conformity warranty from delivery. If the product has a defect or does not match the agreed specifications, write to hola@la-siesta.es. The order number, proof of purchase and photographs of the issue will help us assess it; no fixed number of photographs is required to recognise your rights.
The remedies provided by law will apply: free repair or replacement where appropriate and, in the relevant cases, a price reduction or termination of the purchase. The remedy includes necessary transport and labour costs.
The warranty does not cover normal wear or damage caused by misuse, accidents or maintenance contrary to the instructions. This exclusion does not affect original defects or damage during transport arranged by La Siesta before delivery.
The 30-day commercial trial is additional: its expiry does not reduce the statutory warranty.
Force majeure
If an extraordinary circumstance prevents us from fulfilling an order, we will inform you and seek a solution. No reference to force majeure removes statutory rights relating to delivery, termination of the purchase and refunds where applicable.
Contact
For general enquiries about our Website, Users can contact us through:
Email: hola@la-siesta.es
Postal address: 43813 Alió, Tarragona, Spain