Refund policy
You can try your La Siesta sofa or mattress at home for 30 calendar days from delivery. If it is not right for you, write to us within that period: we will arrange free collection and refund the product and the services associated with that purchase in full.
The 30-day trial
This commercial guarantee is offered for sofas and mattresses and allows one trial per customer and product type. It does not apply to covers. For a commercial exchange to another model, the 30 days run from delivery of the first product.
The product must be kept in good condition. Normal testing to decide whether to keep it is permitted; the commercial terms do not cover damage caused by misuse, breakage, stains or other deterioration unrelated to that trial.
These commercial terms do not limit the statutory right of withdrawal or the statutory warranty. Having used a previous trial, buying covers or making an exchange does not remove the statutory rights applicable to the new purchase.
Your statutory right of withdrawal
When shopping online as a consumer, you generally have 14 calendar days from receipt of the product to withdraw without giving a reason. If an order is delivered in several parts, the period runs from receipt of the last part. For services, it runs from conclusion of the contract.
Statutory exceptions will apply only where their requirements are met and they have been disclosed before purchase, for example for a product genuinely made to your specifications or clearly personalised. Choosing a catalogue finish or manufacturing to order will not, in themselves, be treated as an automatic exclusion.
The exclusion of covers from our commercial trial does not exclude their statutory right of withdrawal. Nor will a product be considered non-returnable on generic hygiene grounds: that exception requires the applicable legal conditions to be met.
How to request a return
Write to hola@la-siesta.es stating that you wish to return the product and, if available, your order number. An unambiguous communication sent within the deadline is sufficient; you do not have to use a specific form.
We may ask for photographs and order information to arrange collection and check the product’s condition. The absence of those photographs does not invalidate a notice of withdrawal submitted on time.
Collection and preparation
We arrange collection at no cost in mainland Spain and the Balearic Islands. The transport company will contact you to schedule it. Please help by providing access and preparing the product for transport.
You do not have to keep the original packaging. If you no longer have it, protect the product with suitable packaging. If you did not purchase sofa assembly, it must be dismantled for collection.
We will check the product’s condition. Under the statutory right of withdrawal, you may only be liable for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning, in the cases provided by law.
What we refund and when
We refund the full amount paid for the returned product and the services associated with its purchase, including assembly and removal even if they have already been carried out. If you return only part of an order, the refund will cover that part and the services linked to it.
We will process the refund without undue delay and no later than 14 calendar days after your return notification. Arranging our collection does not extend the statutory refund deadline.
We will use the same payment method as for the purchase unless you expressly agree otherwise, always at no cost to you. The time taken by your bank or provider to show the credit may vary.
If you paid using financing
We will arrange the refund or cancellation of the corresponding amount with the provider. When the statutory right of withdrawal is exercised for a purchase financed through a linked credit agreement, the effects provided by law will apply, including termination without penalty where applicable.
If the return is made within the extended 30-day commercial trial, we will also coordinate the refund with the provider. Instalments already collected and financing adjustments will be handled according to the transaction and the provider’s terms, without reducing the amount La Siesta must refund for the product and its services.
Optional withdrawal form
You can copy this text and send it to hola@la-siesta.es or to TARRACO CONFORT UPHOLSTERY SL, Carretera Valls-Alió s/n, 43813 Alió, Tarragona, Spain:
- I hereby give notice that I withdraw from the purchase of the following product: …
- Order number, if known: …
- Order date and date of receipt: …
- Consumer’s name and address: …
- Date of notification: …
- Signature, only if submitted on paper: …
If the product has a defect or lacks conformity, you can claim under the statutory warranty even after the trial period has ended. See also our purchase and warranty terms.