Shipping policy
We deliver to mainland Spain and the Balearic Islands, with free delivery inside your home through the usual access route. We do not offer standard delivery to the Canary Islands, Ceuta, Melilla or PO boxes.
Manufacturing and delivery times
For sofas and mattresses, the general timeframe is 10–20 working days from order confirmation: approximately 5 working days for manufacturing and a further 5 to 15 working days for transport, depending on the destination.
These are estimated times. If the product page or order confirmation specifies a particular timeframe, that will be the reference for your purchase. Working days exclude weekends and public holidays.
During campaigns such as Black Friday or Christmas, manufacturing or transport delays may occur. If they affect your order, we will inform you of the revised expected timeframe. We will not change the terms of a completed purchase without respecting your rights.
What free delivery includes
We bring the order inside your home and check the products without unpacking them. Free delivery does not include unpacking, assembly or removal of an old sofa.
Before buying, check the dimensions of the product and its boxes, as well as doors, stairs and the lift. Let us know about narrow access, parking restrictions or other difficulties so that we can coordinate delivery.
Any special equipment that may be needed, such as a crane, is not part of standard delivery. Any cost or alternative will be explained and agreed with you before booking it; no charge will be added without your acceptance.
Optional assembly and removal
- Professional assembly: checking the products, assembling the new sofa —up to one hour— and removing and recycling the packaging.
- Removal and recycling: removal of your old sofa when the new one is delivered. It must be dismantled and ready to be taken out through the home’s usual access route.
You can select these services on the sofa’s product page or in the cart. Their price is shown before you confirm the purchase.
How we arrange delivery
The transport company will contact you to arrange delivery. Provide a correct telephone number and address, and let us know if you will not be home on the agreed date.
If delivery cannot be completed because of absence or another circumstance attributable to the customer, we will arrange a new date. Any additional costs must be justified, disclosed and accepted before the new delivery.
If the order remains undelivered, we will contact you before deciding on a solution. Storage does not automatically result in the loss of amounts paid or your statutory rights.
Delays and cancellation
If you do not receive your order within the agreed timeframe, write to hola@la-siesta.es. Where no other timeframe has been agreed, the general statutory limit of 30 calendar days from conclusion of the contract will apply.
If we fail to deliver, you may require us to do so within an appropriate additional period and terminate the purchase if that deadline is also missed. You may terminate it immediately if we refuse to deliver the product or if the delivery date was essential and had been agreed before purchase. We will refund the corresponding amounts without undue delay.
Damage during transport
If you notice damage when receiving your order, report it to the carrier where possible and contact us. Photographs and the order number will help us resolve the issue. Not reporting it at that moment does not remove the statutory warranty or any applicable rights.
Transport arranged by La Siesta is our responsibility until you or the person you have designated receives the product.
Returns
Sofas and mattresses come with a 30-day commercial trial, with free collection and a full refund of the product and its associated services, including assembly and removal already carried out. See the scope of the trial and the statutory right of withdrawal in the returns policy.