Privacy policy

At La Siesta, we value and protect our customers’ privacy and security.

We treat your data with the same care and respect that we would want for our own on any website. We aim to be transparent and clear with you at all times, explaining what data we collect, how we use it and what rights you have over it.

If you have any questions, you can contact us at any time at hola@la-siesta.es.

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation —hereinafter, “GDPR”—, and Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights, we provide the following information.

Data controller and contact details

Company name: TARRACO CONFORT UPHOLSTERY SL
Trading name: La Siesta
Address: Carretera Valls-Alió s/n, 43813 Alió, Tarragona, Spain
Tax identification number (NIF): B55634463
Email: hola@la-siesta.es

Sources and categories of data

We collect the personal data you provide directly through registration, purchase, contact or marketing subscription forms, or by any other means related to the use of our services on the Website.

This data may include, among other things:

First and last name.
Postal address.
Telephone number.
Email address.
Login and identification details associated with your account, if you create one.
Billing details.
Data needed to manage payments, deliveries, returns, warranties or enquiries.

If you request an invoice, we will require the tax details needed to issue it. We will not automatically ask for a copy of your identity document for this purpose.

We may also process other personal data that you provide during our communications, customer service interactions or provision of services.

We also use cookies and similar technologies. You can find information about their purposes and your choices in the Use of cookies section of this policy.

By providing your data, you warrant that it is true, accurate, complete and up to date, and you are responsible for any inaccuracies and any resulting damage.

Purposes of data processing

We use your personal data for the following purposes:

Managing your registration, user account or customer access.
Processing your orders and providing the services you request.
Managing payments, billing, shipping, deliveries, returns, exchanges and warranties.
Responding to your enquiries, requests or communications.
Meeting our legal, tax, accounting, administrative and consumer protection obligations.
Handling requests to exercise your rights.
Sending you marketing communications, promotions, news and newsletters where legally permitted.
Conducting satisfaction surveys about our products and services.
Analysing the use of our Website through cookies and analytics tools to improve the browsing experience.
Showing you personalised advertising based on your preferences, browsing or activity on advertising platforms and social networks, in accordance with the applicable settings and the respective privacy policies of those platforms.

You can unsubscribe from our marketing communications at any time by following the instructions in each communication or by writing to hola@la-siesta.es.

Legal basis for processing

We process your personal data on the following legal bases:

Performance of a contract: to manage your orders, payments, deliveries, returns, warranties and requested services.
Consent: to send marketing communications where necessary, use certain cookies or process data on the basis of your authorisation.
Compliance with legal obligations: to meet tax, accounting, administrative, consumer protection, data protection or other obligations required by applicable law.
Legitimate interest: to answer enquiries, improve our services, prevent fraud, ensure the security of the Website and, in some cases, send marketing communications about products or services similar to those already purchased, always in accordance with applicable law.

User responsibility

By providing your data electronically, you declare that you are of legal age and that the data provided is true, accurate, complete and up to date.

You are responsible for keeping this information up to date and for any loss or damage caused by incorrect, incomplete, false or outdated data.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

In general, we will retain your data while we have a commercial, contractual or service relationship with you, for as long as needed to handle your requests, and for the periods legally required to meet tax, accounting, administrative, consumer protection or liability obligations.

For marketing communications, we will retain your data until you request to unsubscribe or withdraw your consent, where consent is the basis for processing.

When data is no longer needed for the purposes for which it was collected, it will be duly blocked for the legally required periods to address potential liabilities. Once these periods have expired, it will be securely deleted.

Disclosure of data to third parties

As a general rule, we do not share your personal data with third parties, except where necessary to provide our services, manage your order, meet legal obligations or work with providers who support our business.

We may disclose your data to:

Technology service providers: web platforms, hosting, maintenance, cloud services, email marketing, analytics, advertising and technical support tools.
Transport and logistics companies: to manage product delivery, collection, returns or issues.
Payment gateways, banks and financial institutions: to process payments, financing, refunds or necessary checks.
Accounting, tax, legal or administrative advisers: where necessary for the day-to-day management of the company or compliance with legal obligations.
Public authorities, courts or competent authorities: where there is a legal obligation or valid request.
Other necessary third parties: in the event of a corporate restructuring, merger, transfer of assets, sale or any equivalent corporate transaction.

Providers accessing your data will do so solely to provide the contracted service and in accordance with the safeguards required by data protection law.

International transfers

Some of our technology or service providers may have servers or process data outside the European Economic Area —EEA—.

These providers may include, for example, Shopify, Google, PayPal, seQura, Apple Pay, Meta or other tools needed for the operation of the Website, payments, analytics, advertising or communications.

When your data is transferred outside the EEA, the safeguards required by law will apply, such as European Commission adequacy decisions, Standard Contractual Clauses or other legally recognised mechanisms.

User rights

You have the following rights regarding your personal data:

Right of access: to know what personal data we process about you.
Right to rectification: to request the correction of inaccurate or incomplete data.
Right to erasure: to request the deletion of your data where legally applicable.
Right to restriction of processing: to request that we restrict the processing of your data in certain circumstances.
Right to portability: to receive your data in a structured, commonly used and machine-readable format and transmit it to another controller where applicable.
Right to object: to object to the processing of your data on grounds relating to your particular situation where processing is based on legitimate interest.
Right to withdraw consent: to withdraw your consent at any time without affecting the lawfulness of processing carried out previously.
Right not to be subject to automated decisions: not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you, except where permitted by law.
Right to complain: to lodge a complaint with the competent supervisory authority, which in Spain is the Spanish Data Protection Agency —AEPD—.

Exercising your rights

You can exercise your rights by sending a written request to:

TARRACO CONFORT UPHOLSTERY SL
Carretera Valls-Alió s/n
43813 Alió, Tarragona, Spain
Ref.: Ejercicio de Derechos LOPD

You can also send your request by email to:

hola@la-siesta.es

Use the subject line: “Ejercicio de Derechos LOPD”.

If there are reasonable doubts about your identity, we may request the additional information needed to verify it. We will not systematically ask for a copy of your identity document.

You may also act through a legal or authorised representative, provided that the representation is duly evidenced.

Conditions for exercising your rights

Exercising these rights is free of charge, except for manifestly unfounded, excessive or repetitive requests, in which case we may apply the provisions of current law.

We will respond to your request within a maximum of one (1) month of receipt. This period may be extended by a further two (2) months where necessary, taking into account the complexity or number of requests received. In that case, we will inform you of the extension.

If you are not satisfied with our response, you can lodge a complaint with the Spanish Data Protection Agency:

Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001 Madrid
www.aepd.es

Marketing communications

We may send you marketing communications about products, promotions, news or content related to La Siesta when you have given your consent or when another legal basis permits it.

You can unsubscribe at any time using the link included in each communication or by writing to hola@la-siesta.es.

Use of cookies

Cookies are small files that allow the website to remember information about your visit. They may be our own or belong to service providers and may remain only for the session or for a set period.

Necessary: enable functions such as the cart, security and the management of your preferences. Strictly necessary cookies do not require consent.
Preferences: remember options to personalise the experience, depending on the function and the choice made.
Analytics: help us understand how the store is used and improve it.
Advertising: allow campaigns to be measured or ads related to your interests to be shown.

Cookies and technologies requiring consent should only be used with your authorisation. You can accept, reject or configure optional categories and withdraw your consent just as easily. Continuing to browse does not constitute consent.

You can reopen your cookie preferences from the website footer. You can also block or delete cookies in your browser; some necessary functions may be affected.

For information about cookies used by the platform hosting the store, see Shopify’s cookie policy. If you have questions about providers, purposes or data retention, write to hola@la-siesta.es.